Jeff Wyler Eastgate Nissan proudly celebrates Kim Less, Nissan America’s Aftersales Vice President, for being named the 2023 Automotive News All-Star in the Aftersales category. In this historic achievement, Less is the first woman to lead Aftersales for the Americas in Nissan's history, leveraging over three decades of extensive experience in the global supply chain, aftersales, manufacturing, and engineering. She has significantly expanded the Aftersales function, focusing on enhancing customer satisfaction, brand loyalty, and profitability. Overseeing a team of 1,600 people across two continents and 2,000 dealers, Less's leadership has been instrumental in Nissan's success. Her commitment extends beyond professional realms, as she sponsors Nissan's eNable affinity group and participates as a board member for Second Harvest Food Bank in Nashville. With a bachelor’s in industrial engineering and a Master's in engineering management from the University of Tennessee, Knoxville, Less is a distinguished leader in the automotive industry.